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Privacy Policy

Last Updated: 10th August 2024

KriDaanC ("we," "our," "us") values your privacy and is committed to protecting your personal data. This Privacy Policy describes how we collect, use, share, and protect your information when you visit or make a purchase from our website, www.kridaanc.com (the "Site"). This policy also explains your rights regarding your personal data.

1. INFORMATION WE COLLECT

1.1. PERSONAL INFORMATION YOU PROVIDE

When you engage with our Site, we may collect the following personal information directly from you:

  • Account Information: Username, password, and profile details when you create an account.

  • Transaction Information: Details about payments, orders, returns, and purchases.

  • Communication Information: Feedback, questions, and other messages you send us.

  • Survey Responses: Information provided when participating in surveys or contests.

1.2. AUTOMATICALLY COLLECTED INFORMATION

When you access the Site, we automatically collect certain information about your device and how you interact with the Site, including:

  • Device Information: Such as IP address, browser type, operating system, and mobile device identifiers.

  • Usage Data: Details about your browsing actions, patterns, and preferences.

  • Location Data: Information about your location derived from your IP address or other location technologies.

1.3. COOKIES AND TRACKING TECHNOLOGIES

We utilize cookies and similar tracking technologies to:

  • Enhance User Experience: Customize your experience on our Site by remembering your preferences.

  • Analyze Traffic: Monitor Site traffic and usage patterns to improve functionality.

  • Target Advertising: Deliver personalized advertisements based on your browsing habits.

Types of Cookies Used:

  • Essential Cookies: Necessary for the operation of our Site.

  • Performance Cookies: Help us understand how visitors interact with our Site.

  • Functionality Cookies: Remember your preferences for a better user experience.

  • Targeting Cookies: Used for delivering targeted advertisements.

2. HOW WE USE YOUR INFORMATION

We use your personal data for the following purposes:

  • Order Fulfillment: Process your orders, manage payments, and facilitate shipping.

  • Customer Support: Provide you with customer support and address any issues or concerns.

  • Personalization: Tailor the content and advertisements you see on our Site to your preferences.

  • Marketing: Send you promotional materials, offers, and newsletters that may interest you.

  • Site Improvement: Analyze user behavior to improve our services and Site functionality.

  • Legal Compliance: Comply with applicable laws, regulations, and legal processes.

  • Fraud Prevention: Detect, prevent, and address fraud or security issues.

3. SHARING YOUR INFORMATION

We share your personal data with third parties only as necessary and in accordance with this policy:

  • Service Providers: We may share your information with third-party vendors, payment processors, shipping companies, IT service providers, and other service providers who assist us in operating our business and delivering services to you. These third parties are contractually obligated to protect your data and use it only as necessary to provide their services.

  • Advertising and Analytics Partners: We collaborate with advertising networks and analytics providers to deliver relevant ads and to understand how users interact with our Site. These partners may collect information about your online activities over time and across different websites, applications, and devices.

  • Payment Processors: To process payments made through our Site, we share transaction data with our payment processing partners. This includes details necessary for verifying payment information, preventing fraud, and complying with legal obligations related to financial transactions.

  • Shipping and Logistics Partners: We share your name, address, and contact information with shipping and logistics partners to fulfill and deliver your orders. They may use this information only for shipping purposes and may contact you directly regarding the delivery of your order.

  • Business Transfers: In the event of a merger, acquisition, reorganization, or sale of our business or assets, your personal data may be transferred as part of that transaction. In such cases, the new owner will continue to honor the commitments we have made in this Privacy Policy.

  • Legal Obligations and Protection: We may disclose your data to law enforcement, government authorities, or legal counsel to comply with legal obligations, enforce our terms and conditions, or protect the rights, property, or safety of KriDaanC, our customers, or others.

3.1. THIRD -PARTY LINK AND SERVICES

Our Site may contain links to third-party websites, applications, or services that are not operated by us. These third-party links are provided for your convenience and do not imply endorsement of the linked content or services. Please note the following regarding third-party links and services:

  • Separate Privacy Practices: Third-party websites and services have their own privacy practices and policies, which may differ from ours. We are not responsible for the privacy practices or the content of these third-party sites and services. We encourage you to read the privacy policies of any third-party sites or services before providing them with your personal information.

  • Use of Data by Third Parties: If you choose to interact with third-party content or services through our Site, such as by making a purchase from a third-party vendor or using a third-party payment service, the data you provide will be subject to the third party's privacy practices. This may include information such as your name, contact details, payment information, and purchase history.

  • Third-Party Cookies and Tracking: Some third-party services integrated with our Site may use cookies, tracking pixels, or other technologies to collect information about your online activities over time and across different websites. This information may be used to deliver targeted advertisements or to analyze your interactions with their content. We do not control these third-party tracking technologies, and their use is governed by the privacy policies of the respective third parties.

  • By agreeing to our privacy policy, you understand that we are neither liable nor responsible for the collection, distribution, usage of your data by third party website.

4. INTERNATIONAL DATA TRANSFERS

We may transfer your personal information outside of your country of origin, including to countries that may not provide the same level of protection for personal information. By using our website or providing information to us, you consent to such transfers. We take all necessary measures to protect your personal information in accordance with applicable laws and regulations. By agreeing our privacy policy you gave us consent and understand that we would not be responsible for any misappropriation of data by any foreign entities.

5. DATA SECURITY

We implement a variety of security measures to protect your personal information:

  • Encryption: We use encryption protocols to secure data transmitted between your browser and our servers.

  • Access Controls: We restrict access to personal data to authorized personnel only.

  • Regular Audits: We conduct regular audits and assessments of our security practices to identify and address vulnerabilities.

Despite our efforts, no method of data transmission over the internet or electronic storage is entirely secure. We cannot guarantee absolute security but are committed to protecting your data to the best of our ability.

6. DATA RETENTION

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy or as required by law. This retention period varies depending on the nature of the data and the purposes for which it is processed. Specifically:

  • Transactional Data: Retained for the duration necessary to complete the transaction, fulfill any returns or refunds, and comply with financial and audit obligations.

  • Account Information: Retained for as long as your account remains active, or as long as needed to provide you with services.

  • Marketing Data: Retained until you opt out of receiving marketing communications or request deletion of your data.

  • Legal Compliance: We may retain certain data for extended periods if required by law or if necessary for legal proceedings.

When your information is no longer needed, we will securely delete or anonymize it in accordance with applicable laws and regulations.

7. YOUR RIGHTS

You have certain rights regarding your personal information, depending on your location and applicable laws. These rights may include:

7.1. RIGHT TO ACCESS

You have the right to request access to the personal data we hold about you. We will provide you with a copy of the information we have collected about you, subject to certain exceptions.

7.2. RIGHT TO CORRECTION

If any of the information we hold about you is inaccurate or incomplete, you have the right to request corrections or updates. We will rectify inaccuracies as promptly as possible.

7.3. RIGHT TO DELETION

You can request the deletion of your personal data under certain circumstances, such as when it is no longer necessary for the purposes for which it was collected, or if you withdraw your consent. However, we may retain some data if required by law or if there is a legitimate interest in retaining it.

7.4. RIGHT TO RESTRICT PROCESSING

In certain situations, you may request that we restrict the processing of your data. This could apply, for example, if you contest the accuracy of the data, or if the processing is unlawful but you oppose deletion.

7.5. RIGHT TO DATA PORTABILITY

You have the right to request that we transfer your personal data to another service provider or provide it to you in a structured, commonly used, and machine-readable format. This right applies only to data processed by automated means and based on your consent or a contract.

7.6. RIGHT TO OBJECT

You have the right to object to the processing of your data where we rely on legitimate interests as the legal basis for processing. This includes objections to direct marketing. If you object, we will stop processing your personal data unless we can demonstrate compelling legitimate grounds for the processing.

7.7. RIGHT TO WITHDRAW CONSENT

If you have provided consent for the processing of your data, you have the right to withdraw your consent at any time. This will not affect the lawfulness of processing based on consent before its withdrawal. After you withdraw consent, we may continue to process your data only where we have another legal basis for doing so.

7.8. RIGHT TO LODGE A COMPLAINT

If you believe that we have violated your privacy rights, you have the right to lodge a complaint with a data protection authority in your jurisdiction. We encourage you to contact us first to resolve any concerns.

7.9. RIGHT TO OPT-OUT OF AUTOMATED DECISION-MAKING

Under certain circumstances, you may have the right to request that we do not make decisions solely based on automated processing, including profiling, that significantly affect you. We will provide human intervention where necessary and allow you to express your point of view and contest the decision.

7.10. RIGHT TO TRANSPARENCY

We are committed to providing you with transparent information about how your data is processed. You have the right to be informed about the collection and use of your personal data, including the purposes for processing, the categories of data concerned, and the recipients or categories of recipients with whom the data will be shared.

7.11. RIGHT TO REDRESSAL

In case of any grievance with respect to the processing of your personal data, you have the right to seek redressal through our Grievance Officer or through legal means as per the provisions of the IT Act. We are committed to resolving any grievances you may have in a timely and efficient manner.

7.12. HOW TO EXERCISE YOUR RIGHTS

To exercise any of these rights, please contact us using the information provided below. We will respond to your request in accordance with applicable data protection laws, and we may need to verify your identity before processing your request.

8. MARKETING COMMUNICATION

You can opt-out of receiving marketing communications from us at any time by following the unsubscribe instructions in our emails or by contacting us directly. Please note that even if you opt out, we may still send you transactional or administrative messages related to your account or orders.

9. CHILDREN'S PRIVACY

Our Site is not intended for children under the age of 18, and we do not knowingly collect personal information from children under 18. If we become aware that we have collected personal data from a child under 18, we will take steps to delete that information as soon as possible. If you believe we may have collected data from a child under 18, please contact us immediately.

10. DATA BREACH RESPONSE

In the unlikely event of a data breach, we have established procedures to deal with any suspected personal data breach. We will notify you and any applicable regulator of a breach where we are legally required to do so. Our response includes:

  • Immediate Investigation: We will promptly investigate the breach to determine the nature and extent of the incident.

  • Containment: Steps will be taken to contain the breach and prevent further unauthorized access.

  • Notification: If your data has been compromised, we will notify you as soon as possible, providing details of the breach and the steps you can take to protect yourself.

  • Mitigation: We will work to mitigate the impact of the breach, including by offering support and advice to affected individuals.

11. THIRD- PARTY SERVICE PROVIDERS

We may employ third-party companies and individuals ("Service Providers") to facilitate our services, provide the Service on our behalf, perform Service-related tasks, or assist us in analyzing how our Service is used. These third-party providers have access to your personal information only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose. Examples of services provided by third parties include:

  • Payment Processing: We may share your information with payment processors to handle transactions securely.

  • Shipping and Delivery Services: Third-party logistics companies may receive your shipping information to ensure the delivery of your orders.

  • Analytics and Marketing Services: We collaborate with analytics providers and marketing agencies to analyze usage patterns and deliver targeted marketing campaigns.

  • Customer Support: Third-party customer support platforms may handle communications with you, such as responding to inquiries and processing service requests.

  • We will not be responsible for any breach of data on part of  third party service provider.

12. DATA TRANSFERS OUTSIDE YOUR JURISDICTION

Your information may be transferred to, stored, and processed in countries other than your own, including but not limited to the United States, where our servers and central databases are located. By using our Site, you consent to the transfer of your personal data to these locations.

13. YOUR CONSENT

By using our Site, you consent to the collection, use, and sharing of your personal data as described in this Privacy Policy. If you do not agree with this policy, please do not use our Site or provide any personal data to us. Your continued use of the Site following any changes to this Privacy Policy signifies your acceptance of those changes.

14. DO NOT TRACK SIGNALS

Some web browsers offer a "Do Not Track" ("DNT") feature that signals to websites that you do not want your online activity to be tracked. Our Site does not currently respond to DNT signals. However, we do our best to provide you with choices and control over the collection and use of your personal data, as detailed in this Privacy Policy.

15. SOCIAL MEDIA FEATURES

Our Site may include social media features, such as the Facebook "Like" button, and widgets, such as the "Share" button or interactive mini-programs. These features may collect your IP address, which page you are visiting on our Site, and may set a cookie to enable the feature to function properly. Social media features and widgets are either hosted by a third party or directly on our Site. Your interactions with these features are governed by the privacy policy of the company providing them.

16. CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or other operational reasons. We will notify you of any significant changes by posting the updated policy on our Site and updating the "Last Updated" date at the top of this page. We encourage you to review this policy periodically to stay informed about how we are protecting your information.

17. CONTACT US

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at:

Email: help.kridaanc@gmail.com
Phone: [Update Soon]
Mailing Address: Reeta Devi House, Ward No. 3, Near Bazar Samiti, Muktapur, Samastipur, Bihar - India 848101
Business Hours: 10:00am - 8:00pm

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We are committed to resolving any complaints about our collection or use of your personal data. If you have any enquiries or complaints regarding this Privacy Policy, please contact us using the details provided above, and we will do our best to address your concerns.

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