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Shipping Policy

A LEGAL DISCLAIMER

Welcome to KriDaanC, the premier destination for an exquisite collection of educational toys, cutting-edge electronic gadgets, and delightful children’s toys. At KriDaanC, we are dedicated to providing an unparalleled shopping experience, ensuring that our esteemed customers receive their purchases with utmost convenience and reliability. This Shipping Policy delineates the comprehensive procedures, meticulous terms, and stringent conditions governing the shipment of our products.

Our commitment to excellence extends beyond the quality of our products to include exceptional customer service and efficient delivery processes. We understand that timely and secure delivery is paramount to our customers, and we strive to meet and exceed these expectations. By placing an order with KriDaanC, you are entrusting us with the responsibility of delivering your chosen products to your doorstep, a responsibility we take with the highest level of seriousness and dedication.

This Shipping Policy is designed to provide you with a transparent understanding of our shipping practices, ensuring that you are fully informed about the journey your order will undertake from our warehouse to your home. We believe that clarity and communication are key to building trust with our customers, and this document aims to outline every aspect of our shipping process in a detailed and comprehensive manner.

As you navigate through this policy, you will find information about our geographical shipping coverage, order processing timelines, various shipping methods and delivery times, shipping charges, order tracking mechanisms, and handling of lost or damaged packages. Additionally, this policy outlines important details regarding shipping restrictions, customs and duties, non-delivery protocols, and the procedure for modifications to this policy.

By adhering to the terms and conditions set forth in this Shipping Policy, you agree to cooperate with our procedures and guidelines to ensure a seamless and satisfactory delivery experience. We encourage you to read this policy thoroughly and reach out to our customer service team with any questions or concerns you may have.

At KriDaanC, our ultimate goal is to ensure that your shopping experience is not only enjoyable but also efficient and reliable. We are committed to delivering excellence at every step of your journey with us, from browsing our diverse product range to receiving your carefully packaged order. Thank you for choosing KriDaanC as your trusted partner in discovering the finest educational and electronic toys.

GEOGRAPHICAL COVERAGE

SHIPPING REGIONS

Domestic Shipping: Currently, we ship exclusively all over the India except Jammu & Kashmir, Ladakh, Mizoram, Arunachal Pradesh, Manipur, Nagaland, Tripura, Meghalaya, Andaman & Nicobar, Dadar & Nagar Haveli and Daman & Diu, Lakshadweep. Orders placed with delivery addresses outside India will not be processed or fulfilled under any circumstances.

ORDER PROCESSING 
ORDER VERIFVERIFICATION AND PREPARATION

  • Order Confirmation: Upon receiving your order, we will send an order confirmation email to verify that we have received your request. This email will include your order details, a unique order ID, and a summary of the items purchased.

  • Order Verification: All orders are subject to a thorough verification process to ensure the accuracy and legitimacy of the transaction. This process may include payment verification and address validation.

  • Order Preparation: Once verified, your order will be meticulously prepared for shipment. Our team takes great care to ensure that all items are accurately picked, packed, and labeled for delivery.

STANDARD PROCESSING TIME

  • Processing Period: All orders undergo a processing period of 1-2 business days before shipment. This period is essential for order verification, inventory management, and preparing your items for shipping.

  • Peak Periods and Delays: During peak shopping seasons, holidays, or due to unforeseen circumstances such as natural disasters, processing times may be extended. We strive to communicate any expected delays to our customers promptly to ensure transparency and manage expectations effectively.

SHIPPING METHODS AND DELIVERY TIMES
DELIVERY OPTIONS

  • Standard Shipping: Estimated delivery within 5-10 business days from the date of shipment. This option is cost-effective and suitable for most orders.

  • Expedited Shipping: Estimated delivery within 2-5 business days from the date of shipment. This option is recommended for urgent orders requiring quicker delivery.

  • Same-Day Delivery: Available only in selected locations, orders must be placed before a specific cut-off time to qualify. Estimated delivery within the same day of order placement.

DELIVERY TIMEFRAMES

  • The estimated delivery times may vary depending on the shipping method selected and the delivery destination. Delivery times are calculated from the date of shipment, not the date of order. We work diligently to ensure timely delivery but cannot guarantee specific delivery dates due to variables beyond our control.

SHIPPING CHARGES
COST CALCULATIONS

  • Shipping Fees: Shipping charges are based on several factors, including the weight and dimensions of the package, the shipping method selected, and the delivery destination. These charges will be clearly displayed at the time of checkout before order confirmation.

  • Additional Fees: In certain circumstances, additional fees may apply for deliveries to remote areas, oversized packages, or specialized handling requirements. Customers will be informed of any such charges before finalizing their purchase.

FREE SHIPPING PROMOTIONS

  • Eligibility: From time to time, we may offer free shipping promotions. Eligibility for free shipping will be based on specific criteria such as minimum purchase amounts, promotional periods, or specific products.

  • Terms and Conditions: These promotions will be governed by specific terms and conditions, which will be detailed on our website during the promotional period. We solely own all the rights related to the modification or closing of promotions.

ORDER TRACKING
TRACKING INFORMATION

  • Shipment Confirmation: Once your order has been dispatched, you will receive a confirmation email or SMS containing tracking information. This tracking number allows you to monitor the status and location of your shipment in real-time through the carrier’s website.

  • Tracking Updates: You will receive regular updates on the status of your shipment via email or SMS, depending on your communication preferences. These updates will include important milestones such as dispatch, transit, and delivery.

CARRIER DELAYS

  • External Factors: KriDaanC is not liable for delays caused by external factors beyond our control, such as inclement weather, natural disasters, or logistical issues faced by the carrier. We encourage customers to use the provided tracking information to stay updated on their shipment status and contact the carrier directly for further assistance if necessary.

SHIPPING RESTRICTIONS
ADDRESS ACCURACY

  • Correct Information: Please ensure that the shipping address provided at checkout is accurate and complete. We are not responsible for packages delivered to an incorrect or incomplete address provided by the customer. Any additional costs incurred due to address inaccuracies will be the customer's responsibility.

  • Address Validation: For added security, we may perform address validation checks to ensure the accuracy and completeness of the shipping address. If any discrepancies are found, we will contact you for clarification before proceeding with the shipment.

P.O. BOXES

  • Non-Delivery to P.O. Boxes: We do not ship to P.O. Boxes. Please provide a valid physical address for delivery to avoid any delays or issues with your shipment. Deliveries to P.O. Boxes may be subject to cancellation or redirection at our discretion.

LOST AND DAMAGED PACKAGES
LOST PACKAGES

  • Reporting Lost Shipments: If your package is lost in transit, please contact our customer service team immediately. We will coordinate with the carrier to locate your package or issue a replacement if necessary. Timely reporting of lost packages is crucial for effective resolution.

  • Resolution Process: Upon receiving your report of a lost package, we will initiate an investigation with the carrier. This process may take several days, and we will keep you informed of the progress and outcome. If the package cannot be located, we will proceed with a replacement or refund decided by us.

DAMAGED PACKAGES

  • Reporting Damaged Goods: If your package arrives damaged, please retain all packaging materials and contact us within 08 hours of delivery. We may request photos of the damage to assist with our investigation and to facilitate a resolution, which may include a replacement or refund.

  • Resolution Process: Upon receiving your report of damaged goods, we will initiate an investigation to determine the cause of the damage. This process may involve coordinating with the carrier and reviewing any provided photos and videos as a proof Based on our findings, we will offer a suitable resolution, such as a replacement or refund.

NON DELIVERY 
FAILED DELIVERY ATTEMPTS

  • Consequences of Failed Delivery: If a delivery attempt is unsuccessful due to an incorrect address or the recipient being unavailable, the package may be returned to us. Re-shipment will incur additional shipping charges, which must be paid by the customer. Please ensure availability and correct address details to avoid such issues.

  • Notification and Redelivery: If a delivery attempt fails, the carrier may leave a notice at your address with instructions for redelivery or pickup. Please follow these instructions to arrange for a successful delivery.

CUSTOMER RESPONSIBILITIES

  • Timely Pickup: If the package is held at a local carrier facility for pickup, please ensure timely collection to avoid return to sender. Failure to collect the package within the specified time frame may result in additional charges for redelivery.

CUSTOMS DUTIES
CUSTOMS CLEARANCE

  • Domestic Shipping: As we only ship within India, there are no customs duties or import taxes applicable. However, should any regulatory changes occur, customers will be notified and may be responsible for any applicable charges.

REGULATORY COMPLIANCE

  • Adherence to Laws: We ensure that all shipments comply with local laws and regulations. In the event of any regulatory changes, we will update our policies accordingly and notify customers of any potential impact on their orders.

POLICY MODIFICATIONS
CHANGES TO SHIPPING POLICY

  • Right to Modify: KriDaanC reserves the right to modify this Shipping Policy at any time without prior notice. Any changes will be posted on our website, and it is your responsibility to review this policy periodically for any updates.

  • Effective Date: Any modifications to this policy will become effective on the date of posting. By continuing to use our website and services after the changes take effect, you agree to be bound by the revised policy.

CONTACT INFORMATION
CUSTOMER SERVICE

  • Support Channels: For any questions, concerns, or assistance related to our shipping policy or your order, please contact our customer service team through the contact information provided on our website. Our dedicated team is available to help resolve any issues promptly and efficiently.

FEEDBACK SUGGESTIONS

  • Valuing Your Input: We welcome your feedback and suggestions to improve our shipping processes and overall customer experience. Please reach out to us with any recommendations or comments you may have.

  • Thank you for choosing KriDaanC for your shopping needs. We are committed to providing you with a seamless and satisfactory delivery experience. By adhering to the terms and guidelines outlined in this policy, we can ensure that your orders are delivered promptly, securely, and efficiently.

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  • At KriDaanC, we take pride in offering a comprehensive and customer-centric shipping policy. Our goal is to deliver your chosen products in a timely and secure manner, ensuring your complete satisfaction. We appreciate your trust in us and look forward to serving you with excellence in every aspect of your shopping journey.

  • By shopping with us, you agree to our shipping terms and conditions. We encourage you to familiarize yourself with this policy and reach out to our customer service team with any questions or concerns. Thank you for being a valued customer of KriDaanC.

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